To ensure a smooth and efficient resolution of your inquiries, we'd like to emphasize the importance of providing detailed information when creating support tickets. Here are some key guidelines to follow:
- Thoroughly Explain the Issue: When creating a support ticket, please provide a comprehensive explanation of the issue you are facing. Include relevant details such as error messages, steps to reproduce the problem, and any specific circumstances that may be affecting your experience.
- Visual Aids - Attach Screenshots or Pictures: A picture is worth a thousand words. Whenever possible, attach screenshots or pictures that illustrate the problem you are encountering. This helps our support team better understand the issue, speeding up the troubleshooting process.
- Requests for Reports or Modifications: If your inquiry involves a request for a new report or modifications to an existing one, please attach a sample or outline of the desired output. This ensures that our team grasps your requirements accurately and can provide a solution that aligns with your expectations.
- Automatic Disregard Policy: Please be aware that incomplete or vague tickets may result in delays in addressing your concerns. In the case of requests for reports or modifications, tickets without accompanying samples may be automatically disregarded. This is to streamline our processes and ensure that we have all the necessary information to assist you effectively.
- Ticket Follow-Up: Feel free to follow up on your ticket if you haven't received a response within a reasonable timeframe. Our team is committed to addressing your concerns promptly, and your follow-up helps us prioritize your request.
We appreciate your cooperation in adhering to these guidelines. By providing detailed and clear information, you contribute significantly to a faster and more accurate resolution of your support issues.
If you have any questions or require further assistance, please don't hesitate to reach out to our support team.